Cancellation Policy
Last Updated: September 2026
At SheIsMe, we understand that plans can change. Please review the following terms before requesting an order cancellation.
When You Can Cancel
You may request cancellation before your order has entered the processing, packing or customisation stage.
Once processing, packing, customisation or dispatch has started, change-of-mind cancellation requests cannot normally be accepted.
Special and Customised Orders
For Mystery Jars, Jewellery Bouquets, customised gift orders and same-day or express delivery orders, change-of-mind cancellation may not be available once preparation has started.
Please check your order details carefully before confirming your purchase.
How to Request Cancellation
Contact us as soon as possible with your order number and the name or contact details used while placing the order.
Submitting a cancellation request does not automatically cancel your order. Our team will check the order status and confirm whether the request can be accepted.
Refunds for Cancelled Orders
If an eligible prepaid order is cancelled, the applicable refund will be initiated to the original payment method.
We will communicate the expected refund-processing timeline when confirming the cancellation. The time taken for the amount to appear in your account may also depend on your bank or payment provider.
Orders We Cannot Fulfil
If SheIsMe cannot fulfil your order, we will inform you and refund the amount paid for the unfulfilled items, together with any applicable delivery charges for services not provided.
We will not substitute a different product without your agreement.
Your Consumer Rights
The restrictions above apply to change-of-mind cancellations. They do not limit any cancellation, return, refund or other remedy available under applicable law, including remedies relating to defective, incorrect, misdescribed or undelivered goods.
For issues identified after delivery, please refer to our Return & Exchange Policy.
Contact Us
Email: support@sheisme.in
WhatsApp / Customer Care: +91 76784 58670
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
SheIsMe 🎀