Shipping & Delivery Policy
Last Updated: September 2026
At SheIsMe, every order is carefully packed with love and attention to ensure your jewellery reaches you safely and beautifully. 🎀
Order Processing
Orders are generally processed and dispatched within 1–3 business days after order confirmation.
During sales, festive periods, new launches or periods of high order volume, processing may take longer. If we become aware of a significant delay affecting your order, we will inform you using the contact details provided.
Standard Delivery
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location, PIN code and courier partner availability.
The delivery period is additional to the order-processing period.
Delivery timelines are estimates unless we expressly confirm a guaranteed delivery date. Courier disruptions, weather conditions, public holidays or other circumstances may affect delivery.
These estimates do not limit remedies available under applicable law for delayed or undelivered orders.
Same-Day Delivery in Faridabad
Same-day delivery may be available within Faridabad, subject to product availability, order time, delivery location and delivery partner availability.
Customers requiring same-day delivery should WhatsApp us at +91 76784 58670 before placing the order to confirm availability and charges.
Same-day delivery is not automatically included with an order and cannot be assumed unless confirmed by our team.
Additional charges, where applicable, will be communicated before order confirmation.
For locations outside Faridabad, our standard shipping and delivery timelines apply.
If an agreed paid express or same-day service cannot be provided, please contact us so we can arrange an appropriate resolution, including a refund of the additional delivery charge where applicable.
Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated before order confirmation.
Same-day or express delivery may involve additional charges. Please review the total order amount before completing your purchase.
Order Tracking
Once your order has been dispatched, available tracking details will be shared through the contact information provided while placing the order.
If you have not received tracking information after the expected processing period, please contact us with your order number.
Delivery Details and Failed Delivery Attempts
Please provide your correct name, complete delivery address, PIN code and contact number.
Incorrect or incomplete details may cause delays or failed delivery attempts. If you notice an error, contact us immediately. Address changes may not be possible once an order has been dispatched.
Where re-delivery is required because of incorrect customer-provided details or another customer-related reason, reasonable additional delivery charges may apply. Any such charges will be explained before re-delivery is arranged.
This does not exclude our responsibility for errors attributable to SheIsMe.
Damaged, Missing or Incorrect Products
If your order arrives damaged, contains an incorrect product or has an item missing, please contact us as soon as possible, preferably within 48 hours of delivery, to help us investigate promptly.
Please provide your order number, a description of the issue and available photographs of the product, packaging and shipping label.
An uninterrupted unboxing video can help us verify a claim, but the absence of a video will not automatically result in rejection. Reporting after 48 hours does not remove rights available under applicable law.
After reviewing the available evidence, we will arrange an appropriate resolution, including replacement or refund where applicable. Please also refer to our Return & Exchange Policy.
Delayed or Lost Shipments
If your shipment is significantly delayed or tracking shows an unusual issue, please contact us. We will investigate with the courier partner and keep you informed.
If a shipment is confirmed as lost in transit, we will arrange a replacement or refund, as appropriate and in accordance with applicable law.
Courier investigations will not be used to indefinitely delay a resolution.
Order Cancellation
For cancellation eligibility, special-order restrictions and cancellation refunds, please refer to our Cancellation Policy.
Contact Us
Email: support@sheisme.in
WhatsApp / Customer Care: +91 76784 58670
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
SheIsMe 🎀
Packed with love, delivered to you.