Privacy Policy

Last Updated: September 2026

SheIsMe (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit sheisme.in, place an order or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and phone number.
  • Billing and delivery addresses, including your PIN code.
  • Order details, products purchased and payment transaction references or status.
  • Messages and information you provide through our contact form, email, WhatsApp or social media.
  • Photographs or videos you provide for damaged-product, replacement or warranty claims.
  • Technical information such as your IP address, browser, device information and website activity, depending on the cookies and services enabled on our website.

Please provide only information relevant to your order or enquiry. Do not send passwords, OTPs, card security codes or other confidential payment credentials through our contact channels.

How We Use Your Information

We use relevant information to:

  • Process, confirm and fulfil orders.
  • Arrange delivery and share order or tracking updates.
  • Respond to questions, gifting enquiries and customer support requests.
  • Review cancellation, refund, replacement and warranty requests.
  • Maintain business and transaction records.
  • Improve website functionality and customer experience.
  • Prevent fraud, misuse and unauthorised activity.
  • Meet applicable legal and regulatory requirements.

Where we send promotional communications, we will obtain consent when required. You can ask us to stop promotional messages using the contact details below.

Contact Form and Enquiry Records

When you submit our contact form, we collect your name, email address, phone number if provided, and message.

Our enquiry system uses Google Apps Script to send submitted details to Google Sheets, together with the submission date and time. We use these records to review enquiries and respond to you.

Information you send through email, WhatsApp or social media may also be processed by the relevant service provider under its own privacy policy.

Payments

Payment information is processed through the payment services available at checkout. These providers handle information according to their own privacy and security policies.

We may receive transaction details, payment status and references needed to confirm orders, reconcile payments or process eligible refunds.

Sharing Your Information

We may share relevant information with service providers where necessary to operate our website and fulfil your requests, including:

  • Courier and delivery partners.
  • Payment processors.
  • Website hosting and technical support providers.
  • Communication and cloud-storage providers, including Google for enquiry records.
  • Analytics or advertising providers, where those services are enabled and any required consent has been obtained.

We may also disclose information where required by law or necessary to address fraud, security incidents or legal claims.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping-cart functions, checkout, preferences and website performance.

Where enabled, analytics and advertising technologies may collect information about your interaction with our website.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling some cookies may affect website features.

Please refer to our Cookie Policy for more information.

Data Storage and Retention

Information may be stored within our website systems and the systems of service providers we use. Depending on the provider, processing or storage may take place outside India.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, warranty handling, recordkeeping and applicable legal obligations.

When information is no longer needed, we will take steps to delete or anonymise it, subject to applicable retention requirements.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices and Requests

You can contact us to:

  • Ask about the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information that is no longer required.
  • Withdraw consent where processing is based on consent.
  • Ask us to stop promotional communications.
  • Raise a privacy-related concern or complaint.

We may need to verify your identity before acting on a request. Requests will be handled in accordance with applicable law, and some information may need to be retained for legal obligations or unresolved transactions.

Withdrawing consent or requesting deletion may affect services that require the relevant information.

Children’s Information

If you are a parent or guardian and believe a child has provided personal information to us without appropriate permission, please contact us so we can review the matter and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or platforms. Their handling of personal information is governed by their own policies. Please review those policies when using their services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, data practices or applicable requirements.

Updates will be published on this page with a revised “Last Updated” date. Where required, we will provide additional notice or seek consent.

Contact Us

Email: support@sheisme.in
WhatsApp / Customer Care: +91 76784 58670

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

SheIsMe 🎀

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