Return & Exchange Policy
Last Updated: September 2026
At SheIsMe, every order is carefully checked and packed before dispatch to ensure it reaches you in the best possible condition.
Returns and Exchanges
Due to the nature of our products and for hygiene reasons, we currently do not accept change-of-mind returns or exchanges after delivery.
Please review the product details, size, colour and other information carefully before placing your order.
This restriction does not apply to remedies available under applicable law for damaged, defective, incorrect or misdescribed goods.
Damaged, Defective, Missing or Incorrect Products
If you receive a damaged or defective product, an incorrect product, or an item is missing, please contact us as soon as possible, preferably within 48 hours of delivery.
Provide your order number, a description of the issue and available photographs of the product, packaging and shipping label.
An uninterrupted unboxing video can help us review the claim, but the absence of a video will not automatically result in rejection. Reporting after 48 hours does not remove rights available under applicable law.
After reviewing the available evidence, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances, product availability and applicable law.
Please contact us for return instructions before sending a product back. For a verified issue attributable to SheIsMe, we will arrange return collection or cover reasonable agreed return shipping costs where a return is required.
Product Appearance
Minor variations in colour, finish or appearance caused by lighting, photography, screen settings or the nature of the product may occur. This does not exclude claims where the product materially differs from its description or is defective.
Mystery Products
Mystery Jars, Mystery Bags, Mystery Boxes and other surprise products are not eligible for change-of-mind return or exchange based on personal preference, as the contents are intentionally selected as a surprise.
If an item arrives damaged, defective, missing or does not match what was promised, please contact us under the process above.
Refunds
Approved prepaid refunds will be initiated to the original payment method. For eligible refunds on cash-on-delivery purchases, we will agree a suitable refund method with you.
We will communicate the expected refund-processing timeline when confirming the resolution. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Order Cancellation
Change-of-mind cancellations may be requested before processing, packing or customisation begins. Please refer to our Cancellation Policy for the complete terms.
Consumer Rights
Nothing in this policy limits rights or remedies available under applicable law. Claims will be assessed fairly using the available evidence.
Contact Us
Email: support@sheisme.in
WhatsApp / Customer Care: +91 76784 58670
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
SheIsMe 🎀